Support

Frequently Asked Questions

Everything you need to know about getting the most out of the MyGardener app.

How do I start using the MyGardener app?

Download the MyGardener App through the App Store if you're on an Apple (iOS) device or through Google Play Store if you're using an android device. Once downloaded, open the app by tapping the MyGardener icon on your Home Screen.

You will reach the login screen, underneath the 'Sign In' button reads 'Don't have an account? Join Us'. Click on the 'Join Us' link which will take you to the registration page.

Fill in your registration details: follow the onboarding flow and we will get all the details needed to generate and maintain your garden efficiently.

Why does the app need my address and what is my garden name?

Your address is used to determine which hemisphere you're located in and to generate your monthly tasks that relate to whichever part of the season you are in. Your garden name is just the name of your garden! If you haven't got a name for it already it's time to give it one!

What are My Garden sections and how do I add new sections?

Your garden sections are simply the different areas of your garden, and are a tool to help you organise the plants in your garden into the area they are in. Your garden sections might be things like 'Rose Garden' or 'Vegetable Garden'. By default a section will appear named 'Backyard' and by tapping on 'Add Section' in the bottom right of your screen, you can add and enter in your garden section's name.

How do I add plants to My Garden Sections?

Once you have entered your sections, tap on the section you would like to add your plants to. Tap on 'Add Plant' in the bottom right corner. From here you have two options of how you can add plants into your garden section: you can find it manually or upload an image of the plant into the plant identifier tool.

Adding your plants manually is a great way to go if you know the name and type of the plant - simply tap on the category the plant comes under and find the genus name of your plant.

For example: if you know you have a silver birch tree in your garden – you can tap on the 'Category' menu at the top of the screen. From here you can tap on the 'Enter Plant Name…' search bar and type the name 'silver birch', then tap the 'Search' button next to the search bar.

Once you're satisfied that you've got the correct plant name and you would like to add this plant to your garden, you can tap the empty check box and a tick will appear to confirm you've selected this plant. Next tap the button at the bottom right corner and the tree will be added to your garden section, and will appear in a list of plants that shows whenever you open that garden section.

How do I use the plant identifier to add plants?

Another way you can add plants, if you don't know what a certain plant in your garden is called, is by using the plant identifier. To use the identifier just click on centre ‘camera’ icon at bottom tab bar and it will take you to plant identification screen

Once you've tapped to 'Add Plant' in your garden section: instead of using the search bar you tap the 'Identify Plant' button at the bottom right of the screen. Next, tap the upload picture symbol in the centre of the screen.

At this point a pop up will appear asking you to allow MyGardener access to your photos – ensure you click 'Allow access to all photos' in order for you to be able to upload your photo to the app and for it to identify your plant.

Once you have clicked the upload picture symbol and allowed access, your photo gallery will appear and you can select the image of the plant you wish to identify.

Make sure the image you select is a clear image with lots of light and that it is not too far away from the leaves, stems and flowers of the plant otherwise the plant identifier will not work.

I'm tapping on the upload file symbol in the identifier and nothing is happening?

When you first click the upload file symbol your phone would've have asked you to allow MyGardener access to your photos – you may have clicked 'Don't allow' and in this case you will need to find the My Gardener app in your phone settings and manually allow access to your photos if you wish to identify plants using the app.

My plant was identified, I tapped 'Request to add plant' but it hasn't appeared in my garden?

If after you tap 'Next' and 'Request to add plant' comes up rather than the plant genus name with the 'i' symbol and check box next to it – this means your plant is so special we haven't included it in our system yet! We're adding as many plant genus into the app as quickly as we can but there is a massive number of plants out there!

After you tap the request button a request is sent to a MyGardener team member who will add the plant into our database and once it is in our system a notification will be sent telling you that the plant will now be available for you to add to your garden section. Hold tight – the plant will be in your garden soon enough!

How do I remove a plant from my garden?

If you have accidentally added a plant to your garden at any point and wish to delete it form your garden, or if this plant is no longer in your garden, you have the option to delete the plant, provided you have a paid plan. To delete a plant, simply goto plant details screen and you will see a Delete Bin icon at top right of the scree, click on it and it will install remove plant from you garden.

How do I view my tasks?

Once you have entered plants into your garden sections, your seasonal task list - specific to the plants in your garden - will be ready for you to view and action.

From the Home Screen tap on Outfoor tasks or Indoor task to view the list of season tasks generated based on the plants you have entered.

Open the task you want to view or action and you will see a brief description of the tasks at the top of this screen.

What are the related images in the task?

Here you will find any images which we think will help you with your task. Click on each of the four icons to view the relevant images: the 'Task' images will show the action required to enact the task.

Any tasks related to pest and disease control will contain pictures in the 'Pest/Disease', 'Symptoms' and 'Control' icons on how to how to visually identify and control any pests and diseases ; however if the task is not related to pest and disease and is, for instance, a pruning, task these icons will not contain any images when opened.

How will I know what items I need to do the task?

Once you've opened a task – below is ‘Tools & Supplies' – here you will find the image and name of each tool or supply you will require to action the task. At this point you can tap on the image and a page will open with a full description of the products.

I've never pruned before - how will I know what to do?

Once you have opened the task, – here you can read detailed step by step instructions on how to complete the generated task.

Can I set my own tasks additional to those generated by then app?

You can add a custom task by clicking the Custom Task button. Fill in the text box with the task name, task description & then select which months you would like to add the custom task to. The task will be added and will show in the selected months underneath Custom Tasks.

What is the My Gallery section on my Home Screen?

My Gallery is your personal, visual garden diary. When you tap on my gallery you can add folders by clicking the + symbol. A pop up screen will appear where you add the name of the Album eg: Formal Garden. Then tap on the 'Create' button. The album will then appear within My Gallery.

Tap on the Album to add images to the album by hitting the + symbol. Then tap on the upload image symbol and chose an image from your files by selecting the image you wish to upload.

Once the image has loaded you have the option to add comments in the comment box by tapping on the box.

If the image dose not upload it means the file is to large and you should reduce it to no more than 4000 pixels.

You can also share your images with other people by selecting the share icon on the bottom right of the screen. Tap the icon and select who you would like to share with by clicking their contact. Note - it will only send a copy of the picture and not any of your comments.

How does the Notifications section work?

Notification will be sent to you from time to time and will be available to view in the notifications section. If you do not have notifications turned on you will miss out on relevant information that you may need for the App to perform at its full potential.

A list of your notifications will be there for you to follow. Once you have completed the notification you can delete it if you wish by clicking the trash can, a slide will appear with empty boxes before each notification which you can tick then press the trash can again.

What is the My Blog section about?

My Blog is written by Bill and Jay about their travels and the journey that has brought both of them to this point and here on forward. A must read full of amazing images and sometimes mystical stories.

How do I upgrade my subscription?

You can upgrade your subscription by going to 'Setting' and 'Manage Subscription' screen from the Home Screen.

MyGardener Plus plan subscription has a comprehensive list of features that the FREE PLAN doesn't include.

Upgrade your plan at anytime to reap the benefits and also save time and money as information and timing is the key to keeping your garden healthy.

What can I control through the app Settings?

Settings allows you to manage your subscription, Edit your user profile, View your Task History, View your Custom Tasks, Manage Your Gardeners, Update your password, Delete your account, Turn notifications on & off, read our Privacy Policy, read our Purchase of Products Policy, read our Terms and Conditions and Logout.